New service to transform the lives of people with serious injury

A new service is launching in South Wales to empower individuals with serious injuries and medical conditions to reach their rehabilitation goals.

NRW Case Management is being launched by Network Recruitment Wales and seeks to navigate complex funding systems while reducing stress and delays for vulnerable adults, providing dedicated case managers who connect patients with healthcare professionals, co-ordinate funding, and keep everything running smoothly.

Samantha Marriott (pictured above), general manager of NRW Case Management, explains: “Case management has huge room to grow in the UK.

“Having worked alongside the NHS and continuing healthcare teams providing staffing and governance support for some time, we want to develop the sector further and ensure vulnerable adults are supported as best we can.

“For those currently working roles as nurses, physiotherapists, occupational therapists and social workers, it gives them a chance to use their skills in a slightly different way.

“Healthcare agency roles change constantly, and this is a new frontier for a lot of clinicians to explore.

“For our clients, our case managers can act as a bridge between them and the individuals they support – we’re there to reduce the noise and help people to move steadily toward their rehabilitation goals.”

The launch of the new service coincides with legislation change in Wales this month, expanding individual control over healthcare delivery with the advent of direct payments for continuing healthcare recipients.