CCH Group names Care Professional of the Year from 15,000-strong workforce

A Welsh-based care professional has been named Care Professional of the Year by CCH Group, the UK’s largest home care provider, highlighting the professionalism, judgement, and skill required in modern community-based care.

Lucy Evans, who works at the CCH Swansea branch, was selected from more than 15,000 colleagues nationwide as part of the organisation’s annual Extraordinary Care Awards, which recognise outstanding practice across home care, supported living, extra care, and complex services.

Now 12 years into her career with CCH Group, Evans moved into care from retail and quickly established herself as a highly-skilled and trusted care professional.

She is particularly recognised for her work supporting people living with dementia, anxiety, and behavioural challenges, and for her ability to build strong, consistent relationships that underpin safe, high-quality care at home.

Judges highlighted her professional judgement and autonomy in complex situations, including an incident where she attended a care visit despite a cancellation and found an elderly client’s home severely flooded.

She took immediate action to make the property safe, purchased cleaning supplies herself, and stayed to ensure the client was comfortable, reassured, and supported.

The incident was cited as a clear example of frontline decision-making that protects people and prevents escalation.

Wendy McCall, managing director of Homecare at CCH Group, said the award reflects the importance of recognising and retaining skilled care professionals.

“Home care relies on highly-capable professionals making the right decisions every day, often working independently in people’s homes,” she added.

“Lucy’s story is a powerful example of the professionalism, compassion, and confidence that exist across our workforce, and why recognising excellence in care is so important for the future of the sector.”

Evans said the recognition reflects the value of working in a supportive organisation with strong leadership and shared standards.

“This role is about responsibility, trust and relationships,” she said.

“Being recognised means a lot, but what matters most is knowing the difference you make to people’s lives and their ability to stay independent at home.”