Kingsley Healthcare, a provider of specialist care services, has announced a major milestone in its digital transformation strategy with the launch of Care Compass, a customer relationship management solution powered by Salesforce’s Agentforce360 Platform.
Hailed as a 'significant milestone’ by Kingsley Healthcare chief executive, Daya Thayan, this substantial investment represents a fundamental shift in the organisation’s operations.
Care Compass is designed to reimagine the experience for families and internal teams, streamlining the entire journey from initial enquiries and showrounds through to resident admissions.
And the successful deployment is the result of a rigorous implementation programme and a close strategic partnership between Kingsley’s digital innovation team;global CRM leader, Salesforce; and implementation specialist, ThirdEye Consulting.
Thayan said: “I am particularly proud that we are one of the first large providers in the sector to introduce a system of this scale and capability.
“By investing in truly-cutting-edge tools, we are empowering our teams to go the extra mile, ensuring that the care journey is as smooth, transparent, and supportive as possible for families making these important life decisions.”
Ewan Thayan (pictured above), executive director, who oversaw the project’s vision, added: “The mission driving this initiative was simple: we want to ensure that every person who contacts us feels seen, heard, and valued from the very first interaction.
“Care Compass ensures our teams deliver a consistently-professional, personal experience and, critically, it lays the data foundation we need to embrace the AI revolution happening in healthcare today.”
And Zahra Bahrololoumi, president and chief executive at Salesforce UKI, said: “Kingsley Healthcare now has the tools to focus on what matters most: people.
“With Data Cloud and Agentforce across sales, service, and operations, they’re building the trusted data foundation and agentic infrastructure needed to improve resident and employee experiences, scale innovation, and lead the industry into an AI-driven future.”
The launch of Care Compass marks a defining chapter in Kingsley Healthcare’s expansion strategy.
By consolidating disparate data points into a scalable, cloud-based infrastructure, Kingsley has created a high-performance framework capable of supporting rapid portfolio growth and increased bed occupancy.
For stakeholders, this digital backbone offers unparalleled real-time business intelligence and operational transparency, ensuring the group remains agile in a shifting healthcare landscape.
Looking ahead, Kingsley Healthcare plans to deploy Agentforce across sales and service operations to unlock new efficiencies and elevate care delivery.
The ultimate vision will see agents working alongside care teams - automating administrative tasks, personalising resident experiences, and freeing staff to focus on what matters: building meaningful relationships with residents and their families.”